Shipping & Return

In the unlikely event that you are dissatisfied with our product, you can return it back to us for a refund. To avail of this product must be returned within 14 days of receipt. Please return the products to us at The Nairobi Coffee and Tea Company Ltd, 1a Shakespeare Industrial Estate, Shakespeare Street, Watford, WD24 5RY, England

Unless The Nairobi Coffee and Tea Company Limited has notified you that your order will be delayed, you should receive your order within seven (7) working days of placing your order within the UK. All orders outside the U.K. will be shipped within 7 working days. However if the order is for a specific occasion like Valentine’s day or Christmas, we will endeavour to send by that date.

Shipping Charges:

UK: Free Delivery from GBP 20.00

  • A £6.00 delivery charge will be added to orders under £20.00.

France, Germany, Netherlands, Belgium:

  • Orders under €11.90 : Delivery charge is €7.50
  • Order value from €11.91 to €23.80 : Delivery charge is €11.00
  • Order value from €23.81 to €35.80 : Delivery charge is €14.80
  • Order value over €35.81 : Delivery charge is €26.40

Italy, Spain, Portugal:

  • Orders under €11.90 : Delivery charge is €7.50
  • Order value from €11.91 to €23.80 : Delivery charge is €11.00
  • Order value from €23.81 to €35.80 : Delivery charge is €14.80
  • Order value over €35.81 : Delivery charge is €42.00